The Osselaer Company - Collection Services


     We at Osselaer believe that the most important aspect of our collection practice is consistency.  We will, with Board approval, establish the procedures to collect all past dues assessments.  Osselaer has a recommended schedule for the collection of past dues assessments, and generally, unless a special situation exists, the majority of homeowners respond to prompt collection procedures and are not likely to repeat when they realize how promptly we respond to such inaction.

     Association dues are due on the first, and considered delinquent on the fifteenth or thirtieth of each month, depending on your governing documents.  We recommend the following schedule:

"Miscellaneous Amount" Letter:  
    
0 days from Delinquency
     30 days from Due Date
To be used for collecting any amount owed less than one month's assessment.  No more than two (2) consecutive Miscellaneous Amount letters will be given to a homeowner in the attempt to collect a miscellaneous amount.  This letter incorporates the "Full-Federal Fair Debt Act" verbiage, and requires a thirty (30) day waiting period for either payment or dispute before moving forward with any additional collection proceedings.

"A" Letter:
     0 days from Delinquency
     30 days from Due Date
First letter to be used for collecting any amounts greater than one month's assessment, as well as the third attempt to collect a miscellaneous amount.  This letter incorporates the "Full-Federal Fair Debt Act" verbiage, and requires a thirty (30) day waiting period for either payment or dispute before moving forward with any additional collection proceedings.

"B" Letter:
     30 days from Delinquency
     60 days from Due Date
Second letter to be used for collecting amounts for homeowners who have refused to respond or comply with the previous "A" letter.  This letter incorporates the "Short-Federal Fair Debt Act" verbiage, and gives the delinquent homeowner ten (10) days to make current their account or face having a lien placed against their property.

"IC" Letter (Intent to Collect):
     40 days from Delinquency
     70 days from Due Date
Third and FINAL "In-house" collection letter to be used for collecting the previous "B" letter.  This letter is to be mailed subsequent to a Lien being placed against the homeowner's property.

Turnover to Collection Attorney:
     50 days from Delinquency
     80 days from Due Date.

  We would be pleased to answer any questions you may have regarding these or any other of the services we offer, and invite you to contact us.

 

The Osselaer Company, 532 E. Maryland Suite F, Phoenix, AZ 85012
Main Office:
602-277-4418

 


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